Pre employment screening and employee vetting from Agency Services, UK

Candidate Charter

DEFINITIONS

Client - the hirer
Worker - you the registered candidate, work-seeker

OUR HIRING PROCESS

You will be told before hand about screening by Agency-Services.com;you, the worker, will be invited to attend an interview with a member of the Agency-Services.com staff. You will be told about the screening test and what documents to bring to the interview.

At the interview you will be asked about the role sought, your availability and told about the Contract For Services that you will be asked to sign.

Once the following information has been confirmed and a contract signed you will be registered as an 'active candidate':-

• Qualifications
• Identity
• Right to Work
• Satisfactory references - two people (non-relatives) that vouch for your level of ability and good character. Express written permission will be sought from you before any references are pursued.

Upon a suitable role becoming available Agency-Services.com will communicate to you by telephone a Job Brief, outlining the role's duties, remuneration, likely expenses, location, starting date, likely duration, notice you would be required to give and any relevant Health and Safety information. If you accept the assignment Agency-Services.com will inform the client of your acceptance and confirm the information communicated by telephone in writing within 3 days.

HOW YOU THE CANDIDATE CAN HELP?

• At the interview be honest and open about your requirements, whether you are sensitive about workplace culture, the geographic location etc.
• Ensure you bring to the interview all documentation requested - under the Asylum and Immigration Act 1996 it is an offence to hire people who are not authorized to work in the U.K.
• It is helpful if you prepare for registration by bringing with you the names and contact details of all your previous employers for the last five years.
• Do not become overly concerned by the screening test - they are preliminary questions that help independently confirm your experience - it is not a return to school examinations!

WHAT WE DO WITH THE INFORMATION ABOUT YOU - COMPLIANCE WITH DATA PROTECTION ACT 1998

All records on work-seekers and on clients whether in paper or electronic form will be kept securely and will be updated where necessary.

All records on work-seekers and on clients whether in paper or electronic form will be kept confidential to the work-seeking and worker- providing process.

All records on clients whether in paper or electronic form will be kept for six years from creation or one year from the date on which services were last provided, for work-seekers at least one year from date of creation or from date work-seeker was last used. After this time records will be destroyed.

We will request work-seekers will give explicit written consent to their personal data being collected and processed for the purposes of providing work- finding services.

Work-seekers will give written consent to sensitive personal data being collected and processed should it be necessary for the purposes of providing work-finding services.

Personal data will not be transferred to a country or territory outside the European Economic Area unless that country or territory ensures an adequate level of data protection.

Work-seekers will be made aware of their entitlement to request access to the information held about them.

OUR STANDARDS

As an REC member and REC Audited Employment Business we have undergone and passed the most rigorous regulatory audit of its kind to prove we work to the highest ethical and legal standards.

Agency-Services.com is committed to a policy of equal opportunities for all employees, workers and applicants and shall adhere to such a policy at all times and will review on an on-going basis all aspects of recruitment to avoid unlawful or undesirable discrimination. Agency-Services.com will treat everyone equally irrespective of sex, sexual orientation, marital status, age, disability, race, colour, ethnic or national origin, religion, political beliefs or membership or non-membership of a Trade Union and places an obligation upon all staff to respect and act in accordance with the policy. Agency-Services.com is committed to providing training for all its staff in equal opportunities practice.

Agency-Services.com shall not discriminate unlawfully when deciding which candidate/temporary worker is submitted for a vacancy or assignment, or in any terms of employment or terms of engagement for temporary workers. Agency-Services.com will ensure that each candidate is assessed only in accordance with the candidate's merits, qualification and ability to perform the relevant duties required by the particular vacancy.

Agency-Services.com will not accept instructions from clients that indicate an intention to discriminate unlawfully.

OUR SYSTEMS

Payroll

Agency-Services.com makes payment to workers on a weekly basis. Our pay week runs from Sunday to Saturday, so for example if you were to work Friday and Saturday 1 and 2 January, you will receive payment in your nominated bank / building society account Friday 8 January.

We administer all your PAYE / NI contributions and any other statutory deductions, for example student loans, providing you with peace of mind. Should you incur costs, such as for travel or other expenses for which advance approval has been given, which the assignment authorises, these too will be paid with your wages after the submission of an expense claim form with supporting documentation.

Time and Attendance

We use internet based time and attendance systems to ensure accurate billing to clients and payments to workers.

Some clients require you to book-in and out once you have arrived/departed their site, therefore you will be asked to make a phone call from a designated phone once at the Client's address, to confirm your attendance/departure. In addition, in all circumstances you will be required to complete a timesheet signed and authorised by the client. These systems are necessary to prove your time and attendance on site, avoid any discrepancies and answer any queries, whether from the client or you the worker.

WHAT HAPPENS IF

• You fail to secure an assignment?

This can be due to a number of reasons; a suitable role may not have been found, you failed to gain active registration status with us or you have not given the job seeking process enough time. In each of these cases should you want a definitive answer we guarantee to inform you about your progress within 24 hours of submitting your query.

• You no longer want to continue with an assignment?

No problem; we would ask you to feedback to an Agency-Services.com Manager your reasons for wishing to change workplace, but otherwise we can re-assign or end your assignment straight away.

• We have reason to end an assignment because of new information about unsuitability?

In the unlikely event that, subsequent to assigning you to a Client, information came to light that gave us reasonable grounds to conclude you were unsuitable for that assignment, we would inform the Client immediately and end that assignment for you; reasonable care would be taken about any disclosure of the new information and its confidentiality would be maintained as far as would be reasonable.