- Recruitment Consultant - Junior (Permanent) OT0101
- Role available for ambitious and determined individual with some exper...
You are here: Home | About Us | Kpi
Key Performance Indicators...
What are they and why do we publish them?
Our key performance indicators broadly reflect areas which can be measured and are important to our customers. They form a key part of our ISO 9001:2000 Quality Management System and are a way of monitoring our service levels, ensuring underperforming areas are addressed and poor service levels are prevented.
| Service | November | December | January |
|---|---|---|---|
| Overall Service | 90% | 90% | 85% |
| Time and Attendance | 95% | 90% | 90% |
| Appearance | 85% | 80% | 80% |
| Communication | 80% | 85% | 85% |
| Skills | 80% | 80% | 80% |
| Interpersonal | 75% | 80% | 75% |
| Company | November | December | January |
|---|---|---|---|
| Customer Retention | 100% | 100% | 100% |
| Vacancies filled | 99% | 99% | 100% |